Contact Us - Customer Care

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At Macfarlane Packaging Online, we know how important it is to deliver the best levels of customer service possible. By using our industry expertise, we aim to provide every customer with the knowledge, advice and support that will help them meet all their packaging needs.

We pride ourselves on delivering exceptional customer care. As such, Macfarlane Packaging Online has a dedicated packaging team available to provide any answers to questions, general information or find the right solution for your specific packaging needs.

So whether you’re looking for packing boxes, cardboard boxes or bubble wrap, let Macfarlane Packaging Online meet your wholesale packaging needs.

Customer Care is Our Priority

Email

We aim to respond to any email requests within 2 hours between the hours of 9am and 5pm, Monday to Friday. Drop us a note at customercare@macfarlane-online.com.

Telephone

We are always at the end of the phone during UK business hours. Call 0800 2 88 88 22 to speak with one of our experts.

Online Chat

If you have a quick question or request, our online live chat facility puts you in touch with one of our experts and helps you find answers quickly during UK business hours.

Why Macfarlane Packaging Online is Perfect for Your Business

- We have no minimum order value or quantity

- We can offer personalisation on low order quantities

- We have later cut-off times for next-day delivery

- You can easily track your order and stay on top of when goods will be arriving

-  Our delivery options are flexible and put the customer first

Superb Prices and Delivery

Tens of thousands of businesses trust us with their packaging supply needs due to our great prices, flexibility and customer care levels.

If you find any product on our site cheaper elsewhere in the UK, we’ll not only match the price, but we’ll also give you an additional 5% discount.

We also offer convenient delivery options, making it easy for you to get hold of our great products.

So what are you waiting for? Shop with Macfarlane Packaging Online and make a positive choice for your business.

our customers rate us as excellent