Delivery

Place your order by 4:00pm on 20th December 2024 for our final Christmas delivery on 23rd December 2024.

Orders placed after 4:00pm on 20th December 2024 will be delivered from 2nd January 2025 when we're back open for business.

A range of convenient delivery options to suit your business.

As the UK’s No.1 provider of packaging products and accessories, Macfarlane Packaging Online go one step further to offer a wide range of delivery services and options to suit your business. And as all of our deliveries are made by a third party delivery fleet, your delivery is in the safest of hands.

Orders Received Mondays - Fridays Before 4.30pm
We will process and despatch orders received before 4.30pm for next business day delivery (subject to stock availability).
For example: Order on Monday before 4.30pm for next day delivery, your order will be despatched Monday evening for delivery on Tuesday, given stock is available.

Orders Received Mondays - Fridays After 4.30pm
Orders received after 4.30pm will be processed and despatched the following business day.
For example: Order on Monday after 4.30pm, your order will be processed and despatched on Tuesday, subject to stock availability.

Your delivery is in safe hands with our couriers delivery fleet.

All orders where possible, are delivered by our carefully selected and reputable third party courier.

Delivery Services & Charges to UK Mainland Destinations

Order Value	How Long it Takes	How Much it Costs
below £100 ex. VAT	Next business day 3 working days	£15.95 ex. VAT £12.95 ex. VAT
below £150 ex. VAT	Next business day 3 working days	£12.95 ex. VAT £9.95 ex. VAT
above £150 ex. VAT	Next business day 3 working days	£9.95 ex. VAT FREE

Delivery Services and Charges to OTHER UK Destinations

Delivery Area	Postcodes	Delivery Time	Cost
Scottish Highlands & Scottish Islands	All AB postcodes, FK19 – 21, all IV postcodes, KA27 - 28, KW1 - 17, all PA postcodes, PH1 – 2, PH15 - 50	2-5 business days	£20.25 ex. VAT
Outer Hebrides	All HS postcodes	2-5 business days	£37.50 ex. VAT
Isle of Man, Isle of Wight, Guernsey & Jersey	All postcodes	2-5 business days	£33.50 ex. VAT

Customer's frequently asked questions

Deliveries by Couriers

Please open and fully check the contents of your delivery before signing to confirm receipt.
Mistakes cannot be rectified unless noted at the point of accepting your delivery.
If you are a business, with differing office hours, please make sure someone is available to accept the order between the above hours.
A responsible person must be available at your nominated delivery address.
Our courier will attempt to deliver once. After this, it is the customer's responsibility to rearrange the delivery or collect the order from the local depot.
Depending on the size of your order, deliveries may arrive on a pallet.

Weekend Orders

Orders received on Fridays (after 4:30pm) through to Mondays (before 4:30pm) will be processed on the Monday.

UK Bank Holidays
Please note that we do not process orders during UK public bank holidays. Orders will be processed on the first working day back. For example: Orders received over the weekend, or during a bank holiday Monday, will be processed on the Tuesday.

Out of Stock Situations
We work very hard to minimise stock shortages and have a dedicated warehouse for all online orders. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch your order as soon as possible. This does not breach your rights to cancel the order for a full refund if requried.

Clearance Stock
We offer some great deals on clearance stock from a number of our suppliers. As we do not hold all clearance stock on site, we must apply a 5 day lead time to entire orders containing clearance stock items.

Delivery Times
We are unable to guarantee a specific time of delivery by the courier, though we do typically suggest a 2 hour window for delivery.

Please note we cannot deliver to PO Box Addresses.

Collection Policy
If we have made an error with the order or delivery we will take on the collection charge, if you, the customer, has made an error with the order, you will be charge £26 per parcel, £50 per pallet, for collection.