Terms & Conditions
1. Price and Ordering
a) The price payable for the goods is set out on the website at the time the Customer places their order.
b) When confirmation of an order is received, this is to indicate that the Company have received the Customer's order. It does not indicate that a contract exists between the Customer and the Company. The Company will indicate acceptance of the Customer's order, and hence a contract between the Customer and the Company, when the Company sends the Customer an invoice. The Company have included this term to protect against a mistake in pricing, where the Company has inadvertently under-priced or over-priced goods, or the Company are no longer able to supply a particular product for some reason.
c) In the case of a change of price, the Company will always contact the Customer first to ensure that the price is acceptable.
d) If the product is no longer available, the Company will seek to offer the Customer a suitable alternative.
e) The Company only accepts Cheque, Visa, Mastercard, Switch, Visa Electron and Debit Cards, Paypal and credit accounts payments (subject to status) as valid methods of payment.
f) For Credit/Debit cards, Paypal or Cheque payments, Items will be paid for at the point of order. In the event that items have to be backordered or are not available, the Customer will be given the option to cancel the order. If the Customer cancels the order they will not be charged.
2. Delivery and Title
a) For the purposes of this section "a Working Day" is defined as Monday, Tuesday, Wednesday, Thursday or Friday excluding public holidays in England.
b) Delivery is restricted to the United Kingdom.
c) Where stock is available the Company will deliver the Customers order in accordance with the delivery schedule set out in 2d to 2i below. Refer to 3 Back Orders where stock is not available. The courier will attempt to deliver once. After this it is the customer's responsibility to rearrange the delivery or collect the order from their local depot.
d) A delivery handling charge will be applied, depending on the value of your order and the delivery service you choose. A charge £12.95 (3 working day) or £15.95 (next business day) (dependant on selection, excluding VAT) will be charged on all orders with a total value less than £100 (excluding VAT). A charge of £9.95 (3 working day) or £15.95 (next business day) (dependant on selection, excluding VAT) will be charged on all orders with a total value less than £150 (excluding VAT). A delivery handling charge of £9.95 (excluding VAT) will be charged on all orders with a total value more than £150 (excluding VAT) for next business day delivery (excluding VAT) and no charge for 3 working days delivery.
e) The delivery schedule above does not apply to the following geographical areas; - Scottish Highlands and Islands incl. Aberdeen - Isle of Man - Northern Ireland - Jersey - Guernsey All prices exclude VAT.
f) All delivery dates are estimates only and the Company will not be held liable for any delay in delivery of the goods howsoever caused.
g) If the Customer fails to receive the goods on the quoted delivery date, the Company reserves the right to store the goods until the Customer can receive or collect the goods and charge all reasonable expenses relating to storage and additional costs of delivery to the Customer.
h) Title to the goods will only pass to the Customer on receipt of payment in full of the price of the goods including all relevant taxes and delivery costs. The Company reserves the right to repossess goods in the Customer's possession if payment is not made in full.
i) If the customer is picking up their order directly from a Macfarlane Packaging branch, they are required to provide two forms of identification (I.D.):
• One photographic I.D. (driving license or passport etc.)
• One form of I.D. that shows the customer's full name and invoice address (Utility bill, etc.).
3. Back Orders
a) If the goods the Customer is ordering are not in stock, the Company will back order the goods for the Customer and quote an estimated delivery date or offer a suitable alternative if the item is no longer available. The Customer will always be emailed with the option to cancel their order if they do not accept the new delivery date or the alternative item offered is not acceptable.
4. Tax Charges
a) All orders will have 20% VAT added.
5. Credit Card Security
a) When the order is placed at the Company's website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach the Company's computer. They are not held in clear text on any web site. Please see Security & Privacy (hyperlink to Security & Privacy page)for more information.
a) The Company guarantees the Customer's satisfaction. All of the Company's products come with a 30 day money back guarantee on return of goods in an unspoilt, saleable condition.
b) The Customer can notify the Company by telephone, fax or email [email protected]
c) The Customer will bear the cost of returning the goods to the Company unless the goods are being returned because they are incorrect or defective, in which case the Company will arrange for the goods to be collected by their nominated carrier.
d) On receipt of the goods by the Company the Customer will receive a credit, exchange or refund to the total value of goods returned subject to the goods being returned in an unspoilt, saleable condition.
a) Any defect in the quality, quantity and condition of the goods should be notified by the Customer to the Company, as per 6.2, on receipt of the goods and the delivery should be refused by the Customer. If the Customer does not notify the company and refuse the delivery the Company will not accept liability for such defect and the Customer will required to pay for the goods in full as if delivered.
b) The Company will inspect the goods returned and if the defect is identified, the Customer will be given the option of replacement at no additional cost or a full refund of the price of the goods. The Company will have no further liability to the Customer.
c) The Company will inspect the goods returned and if no defect is identified, the goods will be returned to the Customer at the Customer's cost.
d) The Company under no circumstances will be liable to the Customer for any loss of profits, additional costs, indirect or consequential loss or damage arising out of any defect in goods supplied. The Company's liability will be restricted to the value of goods returned found to be defective on inspection. This does not affect your statutory rights as a consumer or the Company's liability to the Customer for fraudulent misrepresentation or for death or injury resulting from the Company's negligence.
e) Any disputes or issues with deliveries or invoices must be raised within 30 days of receiving your invoice. No liability will be accepted after this time.
a) The Company does not disclose the Customers information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
9. Returns Policy
a) The Customer's rights to return goods are protected under the EU Distance Selling Directive.
10. Force Majeure
a) The Company shall have no liability to the Customer for any failure or delay in supply or delivery or for any damage or defect to the goods supplied or delivered caused by any event or circumstance beyond the Company's reasonable control.
a) The validity, legality or enforceability of any part of these terms and conditions will be unaffected by the invalidity, illegality or unenforceability of any individual part of these term and conditions.
b) All affiliate purchases via our website shall only earn income in accordance with the affiliate program if the customer is not already an existing customer of Macfarlane Packaging and the purchased items are not already subject to exceptional offers or promotions.
c) The terms and conditions shall be governed by and interpreted in accordance with English Law.
d) All pictures displayed are a representation of the item and may vary for the image displayed.
12. Offers and Promotions Online
a) Only one offer, voucher, discount or promotion is valid per order.
b) Any offer, voucher, discount or promotion can be withdrawn at any time without notice.
c) Offers and promotions only apply to RRP prices.
d) When delivery charges are incurred, these will be taken into account when price matching.
e) Discount Vouchers (e.g. 15% off), including the new customer discount WOW15, do not include the following items; Brand-it, Custom Printed Boxes, Polythene Heat Sealers, Tape Machines & Dispensers, Load Carriers & Sack Trucks, Clearance Items, Polythene Shrink Wrapping Equipment, Strapping Machines, Stretch Machines, Stretch Dispensers, Strapping Tools & Kits, Steel Strapping Tools & Kits, Strapping Dispensers & Trolleys.
13. Brand-it Custom Printed Packaging
a) PDF proof's will be supplied for all orders but should you require a printed proof, there will be additional charges.
b) If any artwork changes are made after the proof has been issued, there will be additional charges.
c) Costs quoted include one sided print only.