FAQs

Please see our frequently asked questions below to help you.

How do I place an order?

You can place your order on our website for UK and Ireland. Log into your account and chose the items you require, then add these to your basket and proceed to check out and pay by Sage Pay for card payments, PayPal or on Account if you have opened a credit account with us.

How do I know if my order has been received?

You will receive an order confirmation from us with your items, to track your order please call our customer service department on 0800 288 8822.

Can I place an order from overseas?

You can place an order from overseas, however you will need a UK billing address for the payment to go through Sage pay. There are alternative payment methods, please call us if your card is not supported on our system and we can arrange a bank transfer.

Does Macfarlane Packaging deliver overseas?

We do not deliver overseas. However, you can arrange a courier to collect from one of our local branches.

How much do I need to order?

The is no minimum order value, there are minimum pack sizes, we do sell a small amount of items individually, these are advertised on the website.

Can I get better prices for larger quantities?

We do have tier pricing on our website for bulk ordering. However please call us to discuss your requirements further.

Can I buy custom made packaging?

We do offer bespoke and custom sized products, please call or email our dedicated online team who will be happy to assist, please contact us.

Can I open an account?

Yes, please register online to open an account, if you would like to open a credit account, you will need to fill in a credit check form and this will be sent to our accounts department to check your criteria, subject to credit this will be accepted.

Do I need to register?

We ask all our customers to register and account with your contact details, if there are any issues with your order, we will contact you.

What is Macfarlane Packaging's returns policy?

Please follow the link for our returns policy.

How are my delivery details stored?

Your details are stored on our secure data base, your addresses will be kept on your account online to save time when placing your next order.

Does Macfarlane Packaging keep records of card details?

No, Macfarlane packaging does not store your card details, you will need to enter these each time you place an order.

What is Macfarlane Packaging's privacy policy?

Please follow link for our privacy policy.

What are your terms and conditions?

Please follow link for our terms and conditions.

How can I pay for my order?

You can pay online by card, PayPal and also on Account (if you have a credit account set up with us).

When do I make payment for standard online orders?

Once you have chosen your items, you will pay online at the same time as placing your order.

I am making a purchase for a business; can I open a credit account?

Yes you can open account subject to acceptance, please fill in the below form and someone will come back to you in 2-3 working days with an outcome need form.

How will I receive an invoice?

Once your order has been shipped you will receive a VAT invoice, if your goods are shipped separately, then the VAT invoice will be also sent separately.

Can I get a copy of an invoice for a past order?

Yes, please send us an email with your order number to [email protected].

How much does delivery cost?

Please see our delivery costs, as these may change depending on your location, see our delivery details for more information.

Is there a minimum order value?

Please see our delivery costs, as these may change depending on your location, see our delivery details for more information.

Is there a minimum order value?

There is no minimum order value.

What is the cut-off time for next day deliveries?

Our cut off for next day is 3pm.  

How will Macfarlane Packaging deliver my order?

We use Tuffnells to deliver most of our orders, in some circumstances, we may send on our own vehicles.

How will Macfarlane Packaging deliver my order?

We deliver to all UK locations, if your postcode is not giving a shipping rate, please call us on 0800 2 88 88 22.

Can I collect my order?

We have many locations around the UK, please call us for stock availability on 0800 2 88 88 22

What is Macfarlane Packaging's returns policy?

Please follow the link for our returns policy.

How are my delivery details stored?

When you register online you will be asked to enter your details online, here you can save your delivery address to save time when placing future orders. They are stored on our secure database, and we not disclose them to any third parties.

What to do if my question is not answered above?

If you have any other requirements, need a timed delivery to be organised or have any queries, please contact our help desk by emailing [email protected] to obtain a price.